Compare Plans
| Feature | Software Assurance | Basic Support | Gold Support | Premier Support |
|---|---|---|---|---|
| Access to all new releases and updates | Included | Included | Included | Included |
| Bugs reporting | Included | Included | Included | Included |
| Online / email support | Not included | Included | Included | Included |
| Custom code adjustments | Not included | Not included | Included | Included |
| Phone Support | Not included | Not included | Outbound | Inbound |
| Support Hours | Not included | 8x5 | 12x5 | 24x7 |
| SLA | Not included | Next Business Day | 8h / Next Business Day | 4h |
| Tickets per month | Not included | 2 | 4 | Negotiated |
| Users submitting tickets | Not included | 1 | 4 | Negotiated |
| Billing period | Not included | Annual | Annual | Negotiated |
| Under 500 seats | Included | $600 /yr | $1,200 /yr | Negotiated |
| Under 10,000 seats | Included | $1,200 /yr | $3,000 /yr | Negotiated |