If your IT team is still manually creating Microsoft 365 workspaces every time someone submits a request — whether through ServiceNow, Jira, or a quick chat message — this webinar is for you.
Self-service provisioning is one of the most powerful capabilities available to Microsoft 365 administrators. When implemented correctly, employees can request and receive workspaces in seconds, using the channels they already work in: Microsoft Teams, a SharePoint catalog, a helpdesk ticket, or a simple form.
IT defines the rules once, and the system enforces them every time:
- naming conventions
- sensitivity labels
- ownership requirements
- permissions and policies
No exceptions. No manual work.
When self-service provisioning is missing or poorly designed, the result is familiar: workspace sprawl, orphaned teams, governance gaps, and a ticket queue that never seems to shrink.
In this session, we’ll show you how to design a self-service provisioning model for Microsoft 365 that gives employees true autonomy while keeping IT fully in control of the outcome.
What you’ll learn:
✅ The different channels employees use to request workspaces — and how to govern each one consistently
✅ How to connect your existing helpdesk (ServiceNow, Jira, Zendesk) to automated, governed provisioning
✅ How to build workspace templates that enforce your policies without IT touching every request
✅ The two approval models available in Automate365, and when to use each
✅ What “workspace integrity” means in practice — and how to achieve it without a large cleanup project
This is a practical, demo-led session. You’ll leave with a clear understanding of how to implement governed self-service provisioning in your own environment — and what to prioritize first.
Who should attend:
IT administrators and Microsoft 365 managers in mid-sized and enterprise organizations who are responsible for Teams and SharePoint governance and want to reduce manual workload without sacrificing compliance.
